Terms of Service

• App Name: StorePort Import Export
• Company: Sooce Ltd
• Effective Date: August 3, 2026
• Last Updated: August 3, 2026

1. Agreement to These Terms

These Terms of Service ("Terms") form a binding agreement between Sooce Ltd ("we", "us", or "our") and the Shopify merchant or organisation that installs or uses StorePort Import Export (the "App"; you are referred to as "you" or the "Merchant").

By installing the App on your Shopify store or by using it in any way, you confirm that you have read and agree to these Terms and to our Privacy Policy at https://storeport.api.btpro.net/privacy-policy, which forms part of these Terms.

If you do not agree to these Terms, do not install the App, and uninstall it from your Shopify store if it is already installed.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of the Service

StorePort Import Export is an embedded Shopify application that helps merchants move data into and out of their own Shopify store. The App provides:

• Export - reading resource records from your Shopify store (such as products, variants, collections, customers, orders, inventory, and metafields) and generating CSV or Excel files
• Import - reading a CSV or Excel file you supply and creating or updating the corresponding records in your Shopify store through the official Shopify API
• File sources and destinations - direct upload and download inside the App, plus optional import from and export to a cloud storage account that you connect yourself (currently Google Drive)
• Scheduling - running recurring import or export jobs on a schedule that you define
• Job history - a record of the jobs you have run, including their type, status, and result files

The App acts only on your instructions and only within the Shopify store where it is installed. It does not initiate data transfers on its own beyond the schedules you configure.

We may add, modify, or discontinue features over time. If we make a change that materially reduces core functionality you rely on, we will make reasonable efforts to notify you in advance.

3. Eligibility and Your Account

To use the App you must:

• Operate an active Shopify store and have the authority to install applications on it
• Be at least 18 years old, or the age of majority in your jurisdiction
• Provide accurate information where the App asks for it
• Comply with the Shopify Terms of Service and any other agreement that governs your store

You are responsible for all activity that takes place through the App on your store, including activity by your staff members and by anyone to whom you grant access to your Shopify Admin.

4. Your Data and Your Content

You own your data. Your Shopify store data, the files you upload, and the files in your connected cloud storage remain yours. We do not claim any ownership over them.

You grant us a limited, non-exclusive, revocable licence to access, process, transmit, and store your data solely to the extent necessary to operate the App and deliver the features you request. This licence exists only to run the Service and grants us no other rights.

We do not sell, rent, or license your data, and we do not use it for advertising or for building user profiles.

You are responsible for:

• Ensuring you have the legal right to import, export, and process the data you put through the App, including any personal data belonging to your customers
• Meeting your own obligations under applicable data protection law (such as the GDPR, UK GDPR, or CCPA) as the controller of your customer data
• Reviewing the outcome of an import before relying on it

Imports change your store. Importing a file can create, update, or overwrite records in your Shopify store, and some of these changes cannot be undone. You are solely responsible for the contents of the files you import and for maintaining your own backups. We strongly recommend testing with a small sample file first.

5. Third-Party Services

5.1 Shopify

The App runs on the Shopify platform and uses the Shopify API. Your use of Shopify itself is governed by your own agreement with Shopify. We are an independent developer and are not affiliated with, endorsed by, or sponsored by Shopify Inc.

5.2 Google Drive and Google API Services

Connecting a Google account is entirely optional. The App works without it, and you may disconnect at any time. If you do choose to connect a Google account:

• Authorisation happens through Google's official OAuth 2.0 consent flow. We never see or store your Google password.
• Access is limited to the scopes shown to you on the Google consent screen, and it is used only to list the files and folders you browse within the App, read the files you select for an import, and write export files to the folder you designate.
• You may revoke the App's access at any time from your Google Account security settings under "Third-party apps with account access", or by disconnecting from the Connections page inside the App.

StorePort Import Export's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

In particular, we confirm that:

• Google user data is used only to provide and improve the import and export features you have requested
• Google user data is not sold, and it is not transferred to third parties except as necessary to provide the Service, to comply with applicable law, or as part of a merger or acquisition after notice to you
• Google user data is not used for advertising purposes of any kind
• Google user data is not used to develop, improve, or train generalised artificial intelligence or machine learning models
• Humans do not read Google user data unless you have given specific consent for a support request, it is necessary for security purposes or to comply with applicable law, or the data has been aggregated and anonymised

We are an independent developer and are not affiliated with, endorsed by, or sponsored by Google LLC.

5.3 Availability of Third-Party Services

The App depends on services operated by Shopify and, where you connect them, by Google. Their availability, rate limits, API changes, and terms are outside our control. We are not responsible for interruptions, errors, or data loss caused by a third-party service, and a change made by a third party may require us to modify or discontinue a related feature.

6. Plans, Billing, and Cancellation

Billing runs through Shopify. The App may be offered with a free plan and one or more paid plans. The current plans, prices, usage limits, and any trial period are shown on the App's Shopify App Store listing and on the billing page inside the App.

• By selecting a paid plan, you authorise Shopify to charge the payment method on your Shopify account in accordance with that plan. Charges appear on your regular Shopify invoice.
• Subscriptions renew automatically each billing period until you cancel or uninstall.
• Prices are exclusive of taxes unless stated otherwise. You are responsible for any applicable taxes.
• We may change our pricing. Any change to a plan you are already on takes effect from your next billing period, and we will give you reasonable notice beforehand.
• If your plan includes usage limits, jobs that would exceed those limits may be paused until you upgrade or until the next billing period begins.

Cancellation. You may cancel at any time by changing your plan inside the App or by uninstalling the App from your Shopify store. Cancellation stops future charges. Except where required by law or where Shopify's own refund handling applies, amounts already charged are non-refundable, including for partial billing periods.

7. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose, or in breach of Shopify's or Google's terms
• Import, export, or process data that you do not have the legal right to handle
• Attempt to gain unauthorised access to the App, to other merchants' data, or to our infrastructure
• Reverse engineer, decompile, or attempt to derive the source code of the App, except to the extent that such a restriction is prohibited by applicable law
• Circumvent plan limits, rate limits, authentication, or billing
• Upload files containing malware or malicious code, or use the App to distribute spam
• Resell, sublicense, or offer the App as a service to third parties without our prior written agreement
• Interfere with the operation of the App or place an unreasonable load on our infrastructure

We may suspend or terminate access where we reasonably believe this section has been breached.

8. Intellectual Property

The App itself - including its software, user interface, design, documentation, and trade marks - is owned by Sooce Ltd and is protected by intellectual property law. Subject to these Terms and to your plan, we grant you a limited, non-exclusive, non-transferable, revocable right to use the App for as long as it is installed on your store. No other rights are granted, whether by implication or otherwise.

If you send us feedback or suggestions about the App, we may use them without any obligation or payment to you. This does not give us any rights over your store data.

9. Privacy and Security

Our collection, use, and retention of data is described in our Privacy Policy at https://storeport.api.btpro.net/privacy-policy.

We apply industry-standard protections, including TLS encryption in transit and encryption at rest for OAuth tokens, and we follow Shopify's security requirements for embedded apps. However, no system can be guaranteed to be completely secure, and we do not warrant that the App will be free of vulnerabilities.

10. Availability and Support

We aim to keep the App available and reliable, but it is provided without any uptime guarantee unless separately agreed with you in writing. Availability may be affected by scheduled maintenance, by Shopify or Google API limits and outages, and by events beyond our reasonable control.

Support is available by email at emrah.ozyazgan@btpro.net and through the support channels inside the App. We aim to respond within 5 business days.

11. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the App is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted and error-free operation.

We do not warrant that the App will meet your particular requirements, that data transformations will be free of error, or that the result of any import or export will be accurate or complete. You are responsible for verifying results before relying on them.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, sales, business, goodwill, or for the loss or corruption of data, arising out of or relating to the App, even if we have been advised of the possibility of such damages.
• Our total aggregate liability arising out of or relating to the App in any twelve-month period will not exceed the greater of (a) the total amount you paid us for the App in the twelve months preceding the event giving rise to the claim, or (b) USD 100.

These limitations apply regardless of the legal theory on which a claim is based and survive termination of these Terms.

13. Indemnification

You agree to indemnify and hold harmless Sooce Ltd, its officers, directors, employees, and contractors from any claim, loss, liability, or expense (including reasonable legal fees) arising out of or relating to: (a) your use of the App; (b) the data you import, export, or otherwise process through the App; (c) your breach of these Terms or of applicable law; or (d) your infringement of the rights of a third party.

14. Term and Termination

These Terms take effect when you install the App and remain in effect until terminated.

You may terminate at any time by uninstalling the App from your Shopify store.

We may suspend or terminate your access if you breach these Terms, if we are required to do so by law or by Shopify or Google, if a payment fails, or if we discontinue the App. Where it is practical to do so, we will give you reasonable advance notice.

On termination:

• Your right to use the App ends immediately
• Your Shopify access token and any connected cloud storage tokens are revoked and deleted
• Your job history, settings, and stored files are deleted in accordance with the Data Retention and Deletion section of our Privacy Policy
• Sections 4 (ownership of your data), 8, 11, 12, 13, and 16 survive termination

Please download any result files you wish to keep before uninstalling the App.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last Updated" date above and post the revised version at https://storeport.api.btpro.net/terms-of-service.

For material changes, we will give notice through the Shopify Admin interface or by email to your store's contact address before the change takes effect. Continuing to use the App after the effective date of a change means you accept the revised Terms. If you do not accept them, please uninstall the App.

16. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, without regard to its conflict of law rules. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

If you are a consumer resident in a jurisdiction whose mandatory local law gives you additional protection, nothing in these Terms removes those rights.

17. General

• Entire agreement - These Terms, together with the Privacy Policy, form the entire agreement between you and us regarding the App and supersede any prior understandings on that subject.
• Severability - If any provision is found unenforceable, the remaining provisions continue in full force.
• No waiver - A failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment - You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets, on notice to you.
• Force majeure - Neither party is liable for a failure to perform caused by events beyond its reasonable control.
• No partnership - Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between us.
• Language - These Terms are written in English. If they are translated, the English version prevails in the event of a conflict.

18. Contact Us

If you have questions about these Terms, please contact us:

• Company: Sooce Ltd
• App: StorePort Import Export
• Email: emrah.ozyazgan@btpro.net
• Website: https://storeport.api.btpro.net
• Privacy Policy: https://storeport.api.btpro.net/privacy-policy

We aim to respond to all inquiries within 5 business days.

*These Terms of Service apply exclusively to the StorePort Import Export Shopify application. They do not apply to any other product or service offered by Sooce Ltd.*